SJ4Y then scroll down to MICOM update *.zip file, SJ5Y update: ; type in model no. I even have a Harmony Hub, which is supposed to reset to the correct input upon startup, but for some reason the soundbar just stays on Wi-fi. Bought an L10YG soundbar and generally love it. Find helpful information about your LG product, Facebook Share It's a deal breaker =\. The manual explicitly says it shouldn't activate while using HDMI1. The information did not resolve my issue. My LG SK1 sound bar had started switching to Bluetooth on its own while I was watching tv via optical cable. To properly experience our website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). The sound bar will turn itself “off” automatically once firmware update completed. If you are playing audio from a connected Bluetooth device, ensure that the volume is turned up on both the source device and the LG sound bar. Anyone else seen this? If no to the second question, it’s a Bluetooth interference situation. Verify to confirm Bluetooth Lock is now operational. (GMT -05:00, United States of America local time) If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). the a few months ago when you turn in tv and then goto switch to hulu or another app, it auto switches to input 1 from 2. now it's switching after every time I try to select anything. First, cannot use the LG Apps and get sound external via AVR, Second, LG TVs cannot handle multiple HDMI Connections whether you use ARC or not. Confirm Update Successful . JavaScript appears to be disabled in your browser. What is driving me crazy though is even when the soundbar is on HDMI1 AND the mic is muted, it will still lower or cut the volume entirely when someone says "Ok Google". The reason software version of the sound bar requires updating is because the unit is configured to deliver surround sound according to the source being played. The phone number you add will not be used for any other purpose. utilizes responsive design to provide a convenient experience that conforms to your devices screen size. We apologize for this inconvenience. SJ5Y then scroll down to MICOM update *.zip file. It's a super minor annoyance that is slowly driving me crazy. If you want to connect to LG Corp., or other LG affiliates, please click. There are two issues that could be root cause of such situation. ... do not connect to any additional HDMI on LG TV. Twitter Share New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Reinstall back cover. If you know of a fix, I would love to hear it. Also, try cycling through the inputs in the event you … Copyright © 2009-2020 LG Electronics. Unplug the sound bar from wall AC outlet. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). Are you streaming music or a movie to the sound bar via Bluetooth when the audio cuts out? While operating your LG sound bar whether listening to music or viewing movies there is nothing more annoying than sound cutting in and out every now and then. Pinterest We can help. SOUND BAR AUDIO CUTS IN & OUT INTERMITTENTLY. - Answered by a verified TV Technician . By using our Services or clicking I agree, you agree to our use of cookies. Check the back of the device to ensure you know what input to look for. Obviously this solution won't work for everyone, but I have the soundbar being driven from CEC and it seems to select the input that turned it on. First, you’ll need to determine whether it’s a Bluetooth interference scenario or not. What about other sources such as TV (HDMI ARC) or peripheral device connected via HDMI to sound bar. Incredibly frustrating. LG SL10YG Keeps Switching To WiFi Input to use Google Assistant Bought an L10YG soundbar and generally love it. SJ4Y update: ; type in model no. Once the sound bar has completed the update and shut itself “off” it is then safe to power it back “on” and enjoy the sound. If you do determine the sound bar is defective you could look into seeing how much it would cost to repair it by either bringing it into a Geek Squad precinct in one of our stores, or by contacting the manufacturer directly. In order to get the best possible experience from our website, please follow below instructions. Our new AI powered chat bot service is here to help 24/7 365 days a year. If instead the input sources keep changing, with the batteries out of the remote, the sound bar is most likely defective. The information was not presented clearly. I turned BT Lock On which was supposed to prevent this from happening, and it seems to be working ok. It can be caused by Bluetooth interference or sound bar is operating without a rear satellite kit while signal source is configured to deliver true surround sound. my input keeps changing as well, the difference being I do not have Nintendo. However, the sound bar turned itself on this morning (no tv or BT devices on) and started playing music via Bluetooth. All Rights Reserved. very annoying! I was disappointed with the product quality or performance. Cookies help us deliver our Services. My tv is randomly changing its source.

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